Refund Policy

We have a 7-day exchange policy, which means you have 7days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start , you can contact us at hook@gethooked.in. Please note that returns will need to be sent to the following address: [B-74 Okhla Industrial Areal Phase-1, 110020]

After verifying the issue, we’ll send you the exchange. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any question at hook@gethooked.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.